INDUSTRY EXPERTISE

Built to combat the transactional experience help desks are associated with, the foundation of musa’s service desk is experienced, customer service focused engineers. This structure ensures your issues are handled quickly (average 15-minute resolution time), correctly. For continuity, the engineer who answers the phone stays on with you until your issue is resolved. With 24/7 emergency support, the musa service desk experience is unmatched.

Truly no hidden costs. Our MSP service is a complete user, turnkey solution. What we quote is what you pay, and it is easy to see how your costs will increase or decrease as your business scales. Your business has unlimited access to our service desk – not charged by ticket or minutes, licensing, Technical Account Managers, Partnership Assurance Managers and Deskside on-site support, for a clear, streamlined, always predictable cost. 

musa does not lock partners into technology. While we have a cultivated a tried-and-true preferred technology stack, we do not believe in artificial stickiness. Our partners own their licenses and have a voice in the technology they want to use. Afterall, our intentions are to help companies grow and prosper to a level that allows them to have their own entire IT one day. Creating a rigid platform does not serve our intentions or the futures of our partners.  

Onboarding and offboarding by managed service providers is often a time-consuming, archaic process. But what happens when your business needs to scale at a rapid pace? musa breaks the mold with a fully automated provisioning process capable of servicing all areas of the country with a 0% failure rate. With the push of a button automatically onboard employees with secure access to everything they need to be productive the first minutes of their employment and instantly shut off access when an employee moves onto their next endeavor. 

musa has built our business and process around supporting hundreds of end users to thousands of end users without the need to aggressively hire. This means we can easily and rapidly scale our own operations when your company needs it the most. We have invested thousands of hours building and documenting well defined process for consistent and reliable results. Whats more – we have gone through rigorous exercises ensuring independent entities have also tested and certified our processes resulting in significant accreditations, like SOC2 compliance.