DESKSIDE IT SUPPORT

musa understands that to lead an effective IT strategy, often immediate Deskside support is preferred by an organization. The value of face-to-face contact of an IT engineer is high to companies with a fast-paced environment or for those that can’t afford to have their workforce productivity impacted for an extended amount of time. Consequently, we have built a flexible model that allows our partners to decide how much Deskside service is right for their business. musa Deskside engineers are fully committed to your business while on site. The Deskside engineering team is the on-site extension of our remote support services. Our Deskside support team is comprised of engineers who understand end user environments, their specific requirements, and have exceptional communication and interpersonal skills.

musa designs its Deskside services to be flexible, adapting as your needs change throughout an engagement. Each Deskside team consists of resources who get to know your site, your people, and how your business operates. By building and cross training a team of engineers, musa ensures a continuous level of service, even if someone is out. Deskside engineers act as an extension of the musa support team and use the same ticketing system as other musa resources. They communicate easily with teammates via musa’s Microsoft Teams collaboration platform. This visibility and collaboration enhance the range of services we can provide to our partners.

musa’s Deskside engineers integrate into your company as an extension of your team. We carefully interview engineers for both technical expertise and personality to ensure they fit well with your business. Partners have the opportunity to provide feedback on Deskside engineers. As such, musa can make necessary adjustments to better align engineers with your company culture or skill set.

Our Deskside teams include experienced IT engineers who typically have 3-5+ years of hands-on IT experience, covering both end-user desktop support and basic server-level administration. While the team focuses on delivering white-glove end-user support, they can also handle basic infrastructure tasks when needed.