IT SERVICE DESK

Traditional IT Help Desks simply don’t meet the needs of businesses trying to keep up with growth and innovation. musa’s approach transforms this lackluster, transactional experience by prioritizing people, helping businesses manage their technology quickly and with a white-glove touch.

musa’s Service Desk serves as a central point of contact for all technology issues and software installs, providing a single connection for your staff and technology services—even if those services aren’t provided by musa. We can build processes for all technology issues, including escalating problems to other client vendors, internal resources, and external providers as needed. By using this centralized touchpoint, users no longer have to juggle different support processes for each application or system. Instead, they can rely on one location to solve or route their issues, and one point of contact to facilitate conversations among all technical partners.

musa’s Service Desk offers end-user computing support for business users facing issues that affect their day-to-day activities. Users can call during service hours to receive immediate assistance from a live engineer, or 24/7 call back support. They can also submit tickets via email for issues that don’t require immediate attention or user intervention to resolve. Our end-user computing support includes break/fix technical assistance, patching operating systems, and managing antivirus software on workstations.

We do not bill by the minute or ticket, allowing for unlimited use. It doesn’t matter if your users call once a day or ten times; there are no extra hourly charges or per-ticket fees. Plus, we include after-hours 24/7 emergency support in our services.

Finally, musa’s Service Desk operates from the United States and is made up of musa employees.