STRATEGIC SERVICES

musa’s Strategic Services team is composed with our partnership and your business in mind. musa is here to set your organization up for success and has dedicated resources to ensuring the partnership between our organizations has the right oversight and investments to allow you to focus on your mission and the things you care about. Our Partnership Assurance Managers and Technical Account Managers are here to connect all of our musa services together for the most complete IT tech stack and technological environment for each of our partners.

musa’s Partnership Assurance Management (PAM) team works with our partners to discuss any ongoing operational or strategic initiatives and participates in our strategic business review process to help plan future IT strategy. Developing a deep understanding of your business, they take ownership of connecting musa internal resources and services with your business to achieve your goals. musa’s PAM team becomes an extension of your IT leadership and ensures our managed services are always aligned with your business. From escalation of operational issues through implementation of strategic projects musa’s PAM team becomes your single point of contact and trusted advisor support services.

musa’s Technical Account Management (TAM) team works with partners to provide deep technical guidance tailored for each and every partner, particularly those with complex technical needs. Our TAMs serve as a critical link in ensuring that customers receive the highest level of support and satisfaction, as well as proactive, strategic guidance and direction. Through the TAM team we work defining and understanding the specific technical requirements and business goals of our partners, and then help to align these with the musa’s products or services. Our TAMs work closely with our partners to create tailored solutions, provide ongoing guidance, and help troubleshoot complex issues that fall outside of day-to-day support services.

Onboarding is an often-overlooked critical aspect of your entire MSP experience. The impression your leadership and end users have on day one of your new MSP, affects how they feel about that MSP forever. musa knows it’s both a critical and complex experience, and the dedication to an excellent experience begins on minute one. Our Strategic Services team knows it has to be critical; it has to be executed with precision and care, and it has to be great. It is another reason why musa has dedicated an entire team of people, processes and tools to the partnership – to ensure the onboard experience sets the stage for the rest of our partnership relationship.